Customer Experience

Elevate customer journeys for a seamless, personalized experience.

Services Portfolio

Salesforce Services

Unlock the full power of Salesforce with Gruve’s AI-embedded services. From strategic alignment to intelligent agent integration, we help enterprises drive measurable impact, reduce friction, and scale efficiently across the Salesforce ecosystem.

  • Salesforce Advisory, Professional and Enablement Services

  • Agentforce, Einstein AI and Data Cloud – Use Case to Production

  • Sales, Marketing, Service, Experience and Commerce Cloud

  • Industry Clouds for Automotive, Financial and Health & Life Science

  • Managed Package Development

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Customer-Centric Experiences

Deliver personalized, seamless experiences across every customer interaction. Gruve helps enterprises align systems, data, and teams to create intuitive journeys that build loyalty and drive long-term growth.

  • 360° Customer View & Data Unification

  • Personalization Through AI & Automation

  • Experience-Led Journey Orchestration

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Industry Solutions

We provide tailored solutions for the Health & Life Sciences, Finance, and eCommerce verticals, bringing deep expertise and experience. These solutions aim to improve operations, enhance customer experiences, and support sustainable practices.

  • Health & Life Sciences

  • Finance

  • eCommerce

  • ESG

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Digital & AI Transformation

Overcome the AI trust gap and become an AI Enterprise. Our services leverage AI to enhance sales efficiency and drive revenue growth through data-driven insights. We implement AI powered solutions rooted in intelligent agents and prompt engineering which enable organizations to achieve exceptional customer experience.

  • AI Driven Sales & Revenue Operations

  • AI First Customer Service Platform

  • Data Clouds

  • Agents & Prompt Engineering

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Strategic Partners

Salesforce
Glean
Snowflake
Microsoft

Team

Daniel Rudman

VP, Customer Experience

Charlotte Tao

Chief Data Scientist

NJ KWak

Director, CX APAC

Chaitanya Pandya

VP, CX Delivery

Rob Thomason

Senior Solution Architect

Tristan Wise

Sales Director