The Customer Experience team delivers innovative solutions across the entire customer journey through building Salesforce-based digital experiences, developing custom portals, analyzing data, and automating.
Challenge:
Inconsistent data accuracy and fragmented customer engagement tools across corporate Salesforce systems.
Solution:
Built a scalable CRM with improved UI/UX, surveys, and consent management, leading to the highest operational stability and better engagement.
Challenge:
Lacked a unified Customer 360 view, actionable metrics, and faced resistance to AI adoption.
Solution:
Implemented visual dashboards, used Einstein AI for dynamic opportunity summaries, and piloted Agentforce to automate campaign creation.
Challenge:
Legacy Siebel system limited scalability and hindered Europe-wide CRM expansion.
Solution:
Migrated to Salesforce with Informatica integration and Marketing Cloud, enabling automation, better validation, and scalable operations.
Challenge:
Disparate customer management systems and rising IT costs reduced efficiency.
Solution:
Unified systems into Salesforce with Sales, Marketing, and Service Clouds, plus LMS/DMS integrations, driving efficiency and cost savings.
Challenge:
Legacy CRM, poor data quality, and manual processes hindered growth and partner management.
Solution:
Migrated to Salesforce Sales Cloud, integrated key tools, and automated sales workflows for scale and efficiency.
AI-Driven Sales Acceleration
Sell More, Faster and Better
Hyper-Personalized Engagement
Enhanced Customer Experience
Connected Digital Experiences
Next-Generation Auto Industry Solutions
Streamlined Quote to Cash That Works
Our Revenue Cloud solutions empower businesses to streamline revenue operations, optimize pricing strategies, and accelerate growth with AI, automation, and data-driven insights.
Unified Data for Intelligent Decision-Making
AI is in our DNA here at Gruve, driving out focus on helping our customers thrive within the fast changing landscape of enterprise AI. We believe that Agentforce + Data Cloud, combined with the relevant product and industry cloud solutions, can unlock truly impactful outcomes for your business.
Gruve offers starter packages that quickly take agents from concept to production. We help identify high-value use cases, build a pilot, and launch a closed beta. Once proven, we support full rollout with stakeholder buy-in.
Our methodology maps business processes to agent structure and instructions, improving accuracy and reliability. We follow Salesforce recommended best practices when designing and troubleshooting agents, helping rectify errant behavior.
Gruve has an entire practice dedicated to cybersecurity, so we take risk vectors which AI introduces for the enterprise very seriously. Salesforce provides substantial layers of trust and control, removing a big hurdle to agentic adoption. However, certain aspects of security are still the responsibility of the operations team. Gruve provides standardized processes and tooling to embed security standards in the implementation, then validate them for any vulnerabilities.
Our team of experts can help advise and implement the following capabilities.
Gruve brings deep RevOps and DevOps expertise to Agentforce, taking your team from strategy based on best practices all the way to implementation. We plug agents into release management, including version control and CI/CD pipelines through systems such as GitHub, Bitbucket, Gearset and Salesforce DevOps Center.
Post-deployment, we help establish monitoring, auditing, and governance systems to ensure performance, security, and compliance.
Agents are only useful if they understand your business. That’s why augmenting LLMs with domain knowledge is essential. Salesforce is expanding Agentforce with advanced RAG capabilities through Data Cloud and Gruve helps businesses stay ahead by enabling real-world, effective solutions.
We connect agents to key data—manuals, purchase history, ERP data—for smarter performance, and we’re ready to support upcoming Salesforce RAG features like Advanced Retrieval Models, Ensemble Retrievers, and Dynamic Pre-filtering.
Gruve takes your agent from idea to the AgentExchange. Our experts have been involved in publishing of some of the leading managed packages on the AppExchange. They will be there with you every step of the way.
The Gruve technical delivery team is comprised of data engineers with decades of experience implementing large scale data integration and pipeline projects at enterprise scale.
We specialize in designing optimal system architectures that deliver versatility and performance, without compromising on security or cost efficiency.
We have integrated millions of data points across Salesforce to data warehouses, using leading ETL solutions such as MuleSoft.
Our experts leverage leading MDM providers such as Informatica to unify, normalize and manage your disparate data, unlocking insights that power revenue-generating initiatives.
Meeting the stringent domestic data residency requirements requires know-how and experience. Gruve has experience handling personal data and can design systems to comply with privacy regulations.
