Our Capabilities

The Customer Experience team delivers innovative solutions across the entire customer journey through building Salesforce-based digital experiences, developing custom portals, analyzing data, and automating.

Industry Solutions

Automotive

Accelerate innovation with smart, data-driven solutions designed for the evolving automotive landscape. From connected vehicle ecosystems to supply chain optimization, we leverage AI, IoT, and cloud technologies to enhance efficiency, improve predictive maintenance, and enable real-time analytics. Our expertise in data integration, telematics, and automation helps automotive dealers, manufacturers and suppliers stay ahead in a rapidly changing market.

Enhancing Customer Data Accuracy and Digital Engagement for an Automotive Leader 

We helped the client to achieve the highest operational stability among all corporate Salesforce implementations, improved data accuracy, and enhanced customer engagement through better UI/UX, surveys, and consent management. A scalable CRM architecture was built for global markets.

Retail Customer Experience Platform Rollout for a Leading Global Automotive Firm 

The client successfully implemented the Retail Customer Experience Platform (RCXP) while aligning with regional requirements, achieving real-time sales visibility and strengthened brand messaging. The scalable retail business transformation included NAFF (Kakao) integration and historical data migration from DMS to Salesforce.

Modernizing Sales & Marketing Across Global Entities for a Leading Global Automotive Firm – Italian Subsidiary 

The client successfully modernized its sales and marketing operations by transitioning from Siebel to Salesforce, creating a scalable foundation for a Europe-wide CRM rollout. Key achievements included seamless integration with Informatica Cloud, enhanced data validation, and the introduction of Marketing Cloud for improved customer engagement and automation.

Driving Customer Experience Transformation with Salesforce for a Leading Global Automotive Firm 

We helped the client to unify its customer management systems into Salesforce, aligning with global processes while achieving significant IT cost savings and operational efficiency. The transformation included Sales Cloud, Marketing Cloud, and Service Cloud implementations, along with LMS/DMS integrations, to enhance customer engagement and support.

Consumer Goods

Deliver seamless, omnichannel experiences with our data-driven solutions for consumer goods companies. We enable brands to optimize their supply chains, personalize customer engagement, and enhance demand forecasting through advanced analytics and cloud-native platforms. Whether you’re streamlining retail operations, integrating e-commerce platforms, or enhancing product lifecycle management, our scalable solutions help you stay competitive and agile in an ever-evolving market.

High Tech

Empower your sales operations through AI driven productivity tools, such as deal summary prompts and contract reconciliation agents.

Modern CRM & Revenue Operations

Diskover Data, a fast-growing tech startup, partnered with Gruve to modernize its CRM and revenue operations. By migrating from HubSpot to Salesforce Sales Cloud, they streamlined lead-to-revenue workflows, enhanced partner management, and integrated productivity tools.

Salesforce Technologies

Sales Cloud

AI-Driven Sales Acceleration 

  • Lead, Opportunity, Account, Contact and Partner Management
  • AI-powered lead and opportunity scoring, forecasting, and pipeline management.
  • Automating sales processes using flows, next best steps.
  • Enhancing mobile sales productivity.
  • SDR agent
  • Quotas and commission tracking
  • Leasing productivity integrations such LinkedIn Navigator, Outreach, Apollo, DocuSign and many others.
Marketing Cloud

Hyper-Personalized Engagement 

  • Journey orchestration for real-time personalization
  • Predictive analytics & customer segmentation using Data Cloud
  • Cross-channel automation for email, SMS, social, and advertising
  • Integrating Data Cloud for 360-degree customer insights
Service Cloud

Enhanced Customer Experience

  • Support Agents
  • Support Entitlements and Service Milestones
  • Omnichannel Agents and Routing
  • Knowledge Articles
Experience Cloud

Connected Digital Experiences 

  • Building self-service portals for customers and partners
  • Integrating personalized content and automation for engagement
  • Enhancing B2B and B2C commerce with seamless digital experiences
  • Lightning Bolt templates
Automotive Cloud

Next-Generation Auto Industry Solutions 

  • AI-powered vehicle lifecycle management for dealerships & OEMs
  • Predictive maintenance & smart service scheduling
  • Connected customer experiences across sales, service, and marketing
  • Service process automation
  • Connected vehicle experience
  • Agentic test drive management
Commerce Cloud

Sell More, Faster and Better 

  • E-Commerce & Digital Transactions
  • B2B & B2C
  • AI Driven Recommendations
  • Conversion Rate & Performance Optimization
  • Localized Store Front
  • Order Lifecycle Automation
  • Storefront Setup & Administration
  • Customer Segmentation & Targeted Offers
Revenue Cloud

Streamlined Quote to Cash That Works 

Our Revenue Cloud solutions empower businesses to streamline revenue operations, optimize pricing strategies, and accelerate growth with AI, automation, and data-driven insights.

  • CPQ (Configure, Price, Quote) Automation
  • Billing & Subscription Management
  • Revenue Recognition & Compliance
  • Partner & Channel Sales Optimization
  • Seamless Integration with Salesforce Ecosystem
Data Cloud

Unified Data for Intelligent Decision-Making 

  • Zero Copy RAG & real-time data processing for hyper-personalization
  • Model design and mapping for profile unification
  • Segmentation & activations for marketing use cases
  • Customer 360 integration for personalized experiences
  • AI-driven analytics & insights to optimize business performance
  • Data governance, compliance, and security best practices

Data Warehouse & ETL Technologies 

Informatica Cloud
  • Seamlessly connect, transform, and manage data across cloud and on-premises systems
  • Deliver scalable, secure, and high-performance integration solutions
  • Automate workflows and ensure real-time data synchronization with IICS
  • Enhance data governance for faster, data-driven decisions
  • Provide end-to-end support for modernization, cloud migration, and pipeline optimization
Snowflake
  • Enable enterprise-scale data integration, warehousing, and analytics in the cloud
  • Leverage Snowflake’s multi-cluster architecture for fast, scalable data processing
  • Design modern data pipelines and optimize system performance
  • Migrate seamlessly from legacy systems to Snowflake
  • Gain real-time insights and cost-effective data management
  • Support cloud-first strategies and accelerate business growth
  • Zero Copy integration with Salesforce Data Cloud


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