A global healthcare and life sciences leader leveraged Copilot-powered AI chatbots to streamline collaboration across departments. By integrating these bots into their Microsoft ecosystem, the client eliminated redundant manual tasks, improved communication consistency, and significantly boosted team productivity.
75%
manual processes removed through automation
The client is a multinational leader in the healthcare and life sciences sector. Known for driving innovation in medical research and health technologies, the organization relies on digital infrastructure to manage complex workflows across business and research functions. Its scale and specialization demand streamlined, intelligent internal operations.
Despite using Microsoft tools, the client struggled with fragmented workflows due to isolated data sources. Repetitive manual tasks consumed valuable employee time, and there was limited real-time visibility, making it difficult to ensure consistency in internal communication across departments.
This transformation eliminated 75% of manual workflows, significantly freeing up time for high-value tasks. By introducing unified dashboards and streamlined communication channels, it enhanced operational alignment across teams. Real-time visibility into internal processes enabled faster, more informed decision-making, while the reduction of repetitive, low-value work led to a noticeable boost in overall employee satisfaction.
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