Life Sciences
Data & AI

Enhancing Productivity with Copilot-Powered Chatbots

Case Study Glance Shape

At a glance

Due to siloed workflows and inefficiencies despite using Microsoft tools, the client deployed Copilot-powered chatbots and custom AI integrations. This improved collaboration, reduced bottlenecks, and boosted employee productivity across departments.

75%

of manual processes removed by automation

About the client

The client is a global leader in healthcare and life sciences. By embedding AI chatbots into existing Microsoft infrastructure, the client streamlined operations and enhanced cross-functional collaboration across HR, IT, and R&D teams.

Challenges

  • Disconnected workflows due to isolated data sources Redundant manual tasks affecting employee productivity Lack of real-time visibility and consistency in communication

Solutions

  • AI for Collaboration: Meeting summarization with action items and intelligent email drafting
  • Copilot Chatbots: AI agents with vector-powered search for instant document answers
  • Automated Content Creation: AI-generated presentations and responses using Microsoft tools
  • AI for Ops: Streamlined internal workflows and dynamic dashboards for HR, IT, and R&D teams

Results and benefits

Significant time saved for client on meetings, emails, and documents, plus faster decisions from real-time insights, boost efficiency. Automation also lifts engagement by reducing repetitive tasks.