The client achieved the highest operational stability among all corporate Salesforce implementations, improved data accuracy, and enhanced customer engagement through better UI/UX, surveys, and consent management. A scalable CRM architecture was built for global markets.
10%
Case Response Delay Reduced
30%
Increased Campaign Frequency
15%
Increased Customer Satisfaction
The client is a leading global automotive firm – Indian subsidiary operating in the automotive industry, facing challenges in data accuracy and system integration.
The client struggled with data accuracy and integration issues from previous implementations, limited technical staff availability, aligning Salesforce data structures with the new Data Hub, and resistance from legacy system stakeholders in adopting Salesforce capabilities.
We enhanced customer data accuracy and digital engagement, and set a foundation for global expansion.