To combat low conversion rates and manual campaign bottlenecks, the client deployed AI agents for real-time customer personalization. This resulted in higher guest engagement, more purchases, and increased customer lifetime value.
6%
increase in purchases and service bookings via personalized recommendations
14%
higher customer lifetime value through targeted loyalty programs
3.5 hours
saved for marketers per week by automating segmentation and outreach
The client is a major player in the hospitality and entertainment industry, managing a portfolio of leading casinos and hotels. AI-powered personalization helped the client scale engagement while freeing teams to focus on strategic growth initiatives.
Low conversion rates from static personalization, combined with time-consuming campaign creation and targeting, highlight the struggle to leverage customer data in real time for impactful marketing.
The AI solution increased engagement across the customer lifecycle – from awareness to retention – delivering contextual, conversion-driven experiences. Teams now act on data instantly, while automated personalization drives loyalty and repeat visits.
Technology
Customer Experience
Diskover Data, a fast-growing tech startup, partnered with Gruve to modernize its CRM and revenue operations. By migrating from HubSpot to Salesforce Sales Cloud, they streamlined lead-to-revenue workflows, enhanced partner…
Explore more
Life Sciences
Data & AI
The client deployed Copilot-powered chatbots and custom AI integrations to improve collaboration, reduce bottlenecks, and boost employee productivity across departments.
Explore more
Manufacturing
Data & AI
Faced with fragmented data and inefficient access to critical documents, the client implemented an AI-powered knowledge retrieval solution.
Explore more
Finance
Data & AI
The client implemented an AI-powered risk assessment engine using real-time vehicle and driving data.
Explore more
Healthcare
Data & AI
Facing increasing claim denials and billing inaccuracies, the client leveraged LLM-powered AI to review clinical documentation and streamline claims processing.
Explore more
Technology
Data & AI
The client implemented a customized AI solution using Large Language Models (LLMs). This automation enabled faster, more consistent contract review, empowered partner teams, and identified legal risks across
Explore more
Life Sciences
Cloud Journey
We provided end-to-end support for migrating VMware workloads efficiently while ensuring high availability and compliance with stringent industry standards
Explore more
Technology
Cloud Journey
Gruve's comprehensive network security assessment helped the client identify and mitigate risks, ensuring robust protection of their digital assets.
Explore more
Healthcare
Cloud Journey
We provided the healthcare provider with a secure, compliant, and resilient network infrastructure, safeguarding critical systems and patient data.
Explore more
Healthcare
Cloud Journey
Gruve's IAM solution fortified the client's EHR system, ensuring robust security and compliance while maintaining ease of access for authorized users.
Explore more
Healthcare
Cloud Journey
By implementing a multi-layered security approach, Gruve ensured the hospital's cloud infrastructure remained secure and compliant.
Explore more
Automotive
Customer Experience
We helped the client unify its customer management systems into Salesforce, aligning with global processes while achieving significant IT cost savings and...
Explore more
Automotive
Customer Experience
The client successfully modernized its sales and marketing operations by transitioning from Siebel to Salesforce, creating a scalable foundation for a Europe-wide CRM rollout.
Explore more
Industrials
Cybersecurity
Gruve provided the airport with a comprehensive IT security assessment that addressed vulnerabilities across multiple platforms.
Explore more
Finance
Cybersecurity
Gruve restructured the client’s data center architecture by deploying advanced security solutions, creating network segmentation, and securing web applications. By partnering with IBM India, SecurView, a Gruve company, implemented cutting-edge…
Explore more
Finance
Cybersecurity
Gruve enabled the client to quickly adapt to remote work by providing scalable VPN support with state-of-the-art technologies. Their global team ensured uninterrupted operations, delivering top-tier expertise and a 24x7…
Explore more
Finance
Cybersecurity
Gruve deployed a Cisco-based SDN solution, secured endpoints, provided VPN access, protected web traffic, and delivered long-term support. Gruve's expertise helped the client achieve regulatory compliance, enhanced network security, and…
Explore more
Automotive
Customer Experience
The client successfully implemented the Retail Customer Experience Platform (RCXP) while aligning with regional requirements, achieving real-time sales visibility and strengthened brand messaging. The scalable retail business transformation included NAFF…
Explore more
Automotive
Customer Experience
The client achieved the highest operational stability among all corporate Salesforce implementations, improved data accuracy, and enhanced customer engagement through better UI/UX, surveys, and consent management. A scalable CRM architecture…
Explore more
