To combat low conversion rates and manual campaign bottlenecks, the client deployed AI agents for real-time customer personalization. This resulted in higher guest engagement, more purchases, and increased customer lifetime value.
6%
increase in purchases and service bookings via personalized recommendations
14%
higher customer lifetime value through targeted loyalty programs
3.5 hours
saved for marketers per week by automating segmentation and outreach
The client is a major player in the hospitality and entertainment industry, managing a portfolio of leading casinos and hotels. AI-powered personalization helped the client scale engagement while freeing teams to focus on strategic growth initiatives.
Low conversion rates from static personalization, combined with time-consuming campaign creation and targeting, highlight the struggle to leverage customer data in real time for impactful marketing.
The AI solution increased engagement across the customer lifecycle – from awareness to retention – delivering contextual, conversion-driven experiences. Teams now act on data instantly, while automated personalization drives loyalty and repeat visits.
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