The client unified its customer management systems into Salesforce, aligning with global processes while achieving significant IT cost savings and operational efficiency. The transformation included Sales Cloud, Marketing Cloud, and Service Cloud implementations, along with LMS/DMS integrations, to enhance customer engagement and support.
10%
Increase in customer satisfaction
12%
Growth in Maintenance & Repair sales
The client is a leading global automotive firm.
Client found it challenging adapting the pre-existing Single Org logic to meet regional requirements, particularly given limited IT and business resources, which led to inefficiencies. Data inconsistencies and frequent system errors further impacted overall performance. Additionally, coordination with the global team was difficult due to limited local ownership and a lack of technical expertise, hindering smooth collaboration and issue resolution.
We standardized global IT and customer engagement processes, creating a unified framework that improved operational efficiency and delivered measurable cost savings. This transformation also led to enhanced customer satisfaction and stronger sales performance, driving consistent value across regions.
Life Sciences
Data & AI
The client deployed Copilot-powered chatbots and custom AI integrations to improve collaboration, reduce bottlenecks, and boost employee productivity across departments.
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Hospitality
Data & AI
To combat low conversion rates and manual campaign bottlenecks, the client deployed AI agents for real-time customer personalization.
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Manufacturing
Data & AI
Faced with fragmented data and inefficient access to critical documents, the client implemented an AI-powered knowledge retrieval solution.
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Finance
Data & AI
The client implemented an AI-powered risk assessment engine using real-time vehicle and driving data.
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Healthcare
Data & AI
Facing increasing claim denials and billing inaccuracies, the client leveraged LLM-powered AI to review clinical documentation and streamline claims processing.
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Technology
Data & AI
The client implemented a customized AI solution using Large Language Models (LLMs). This automation enabled faster, more consistent contract review, empowered partner teams, and identified legal risks across
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Life Sciences
Cloud Journey
We provided end-to-end support for migrating VMware workloads efficiently while ensuring high availability and compliance with stringent industry standards
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Technology
Cloud Journey
Gruve's comprehensive network security assessment helped the client identify and mitigate risks, ensuring robust protection of their digital assets.
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Healthcare
Cloud Journey
We provided the healthcare provider with a secure, compliant, and resilient network infrastructure, safeguarding critical systems and patient data.
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Healthcare
Cloud Journey
Gruve's IAM solution fortified the client's EHR system, ensuring robust security and compliance while maintaining ease of access for authorized users.
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Healthcare
Cloud Journey
By implementing a multi-layered security approach, Gruve ensured the hospital's cloud infrastructure remained secure and compliant.
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Automotive
Customer Experience
The client successfully modernized its sales and marketing operations by transitioning from Siebel to Salesforce, creating a scalable foundation for a Europe-wide CRM rollout.
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Industrials
Cybersecurity
Gruve provided the airport with a comprehensive IT security assessment that addressed vulnerabilities across multiple platforms.
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Finance
Cybersecurity
Gruve restructured the client’s data center architecture by deploying advanced security solutions, creating network segmentation, and securing web applications. By partnering with IBM India, SecurView, a Gruve company, implemented cutting-edge…
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Finance
Cybersecurity
Gruve enabled the client to quickly adapt to remote work by providing scalable VPN support with state-of-the-art technologies. Their global team ensured uninterrupted operations, delivering top-tier expertise and a 24x7…
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Finance
Cybersecurity
Gruve deployed a Cisco-based SDN solution, secured endpoints, provided VPN access, protected web traffic, and delivered long-term support. Gruve's expertise helped the client achieve regulatory compliance, enhanced network security, and…
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Automotive
Customer Experience
The client successfully implemented the Retail Customer Experience Platform (RCXP) while aligning with regional requirements, achieving real-time sales visibility and strengthened brand messaging. The scalable retail business transformation included NAFF…
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Automotive
Customer Experience
The client achieved the highest operational stability among all corporate Salesforce implementations, improved data accuracy, and enhanced customer engagement through better UI/UX, surveys, and consent management. A scalable CRM architecture…
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