The client unified its customer management systems into Salesforce, aligning with global processes while achieving significant IT cost savings and operational efficiency. The transformation included Sales Cloud, Marketing Cloud, and Service Cloud implementations, along with LMS/DMS integrations, to enhance customer engagement and support.
10%
Increase in customer satisfaction
12%
Growth in Maintenance & Repair sales
The client is a leading global automotive firm.
Client found it challenging adapting the pre-existing Single Org logic to meet regional requirements, particularly given limited IT and business resources, which led to inefficiencies. Data inconsistencies and frequent system errors further impacted overall performance. Additionally, coordination with the global team was difficult due to limited local ownership and a lack of technical expertise, hindering smooth collaboration and issue resolution.
We standardized global IT and customer engagement processes, creating a unified framework that improved operational efficiency and delivered measurable cost savings. This transformation also led to enhanced customer satisfaction and stronger sales performance, driving consistent value across regions.
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