Strategic Account Manager
Position summary:
The candidate will be responsible for developing exceptional customer relationships, managing current business in these strategic accounts and helping develop the business. You are responsible for driving the strategy of our business within these accounts. Our sales teams have a culture of team success, where you’ll collaborate and be supported by likeminded sales professionals. You will report directly to the C Suite leadership and founding team to help drive business.
Key Roles & Responsibilities:
Strategy & Communication
- Develop and implement tailored strategic plans for each key account, including organizational charts, stakeholder mapping, and business plans for every major stakeholder.
- Coordinate internal resources and ensure alignment with key objectives to maximize engagement with each account.
- Communicate the value of our services and solutions effectively to customers, ensuring business models are developed to support growth within the account.
- Regularly update leadership on account engagement, providing visibility into performance, progress, and any adjustments needed to stay on track with account goals.
- Collaborate with technology partners to build and execute software sales and services practices, ensuring the best solutions are delivered to customers.
Business Development & Sales Execution
- Deliver on sales goals for key accounts, tracking progress, and driving outcomes.
- Develop new accounts and expand existing ones to foster continued business growth.
- Work on enhancing margin profiles by identifying ways to add significant value to the customer’s business.
Customer Engagement & Relationship Management
- Cultivate strong, long-lasting customer relationships, acting as both a trusted advisor and advocate.
- Identify opportunities for upselling and cross-selling within existing accounts to further embed our solutions into their operations.
Collaboration & Leadership Communication
- Maintain open lines of communication with internal teams, ensuring that resources are allocated effectively and customer requirements are being met.
- Work closely with leadership to align on key priorities and ensure delivery to plan within each account.
Basic Qualifications:
- 10+ years of experience in Strategic Account Management, with a background in technology or software services.
- Proven track record of successfully selling into new accounts and growing business within existing accounts.
- Ability to establish and nurture strong relationships with key stakeholders, both internally and externally.
- Excellent organizational and time management skills, with the ability to prioritize multiple initiatives.
- Bachelor's or Master's degree in business, technology, or a related field.
- A robust network of customer and partner relationships.
Preferred Qualifications
- Exceptional communication and presentation skills, with the ability to engage C-suite executives and other key decision-makers.
- Strong problem-solving and strategic thinking abilities.