Service Delivery Engineer, Cybersecurity & Network

Job Description

As a Service Delivery Engineer at Gruve Korea, you will be the main point of contact for our clients. You will lead the delivery of the engineering projects working with our Global teams.

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Key Responsibilities:

Client Relationship Management: Own, develop, and grow client relationships. Act as the voice of the client within Gruve and serve as the escalation point for all engagement-related issues.
Project Leadership: Fully responsible for the delivery of projects, ensuring they meet client expectations and contractual obligations. Lead engagements with support from technical service management and project leads.
Stakeholder Alignment: Ensure seamless alignment across multiple stakeholders, including internal teams and external partners.
Customer Success: Drive customer success by ensuring service delivery meets expected outcomes. Identify opportunities for upselling and engage the sales team for pursuit.
Digital Transformation: Align services with customer transformation strategies and goals.
Service Planning and Review: Set up proactive service plans and conduct regular service review meetings with clients, covering both operational and strategic topics.
Issue Management: Act as the escalation point for delivery-related topics, including incidents and service requests.
Onboarding and Project Delivery: Oversee client onboarding activities, deliver upgrade/migration projects, and other service delivery initiatives.
Commercial Management: Support commercial change request management, contract compliance, and risk management. Assist in positioning additional service offerings and support contract renewals.
Knowledge Sharing: Share knowledge across the Client Delivery Management community.

Basic Qualifications

Bachelor’s degree in information technology, Computer Science, or a related field.
Understanding of the OSI model, routing and switching protocols, network security, IPv4 networking, subnetting, and operational experience.
Understanding of authentication and authorization protocols
Ability to learn in a fast-paced environments
Bilingual proficiency in Korean and English.

Preferred Qualification

Ability to assess customer environments, make design and solution recommendations, and troubleshoot multi-vendor issues
Ability to lead and organize a large virtual technical team, with good negotiation skills and people management skills.
Understanding of cloud business models, hybrid infrastructure, and cloud operation processes.
Experience in deploying firewall technologies and network access control
Excellent written, verbal, and presentation skills.
Ability to work under pressure and deliver results in a dynamic environment.