Watch how a connected vehicle automatically alerts the dealership service team, schedules a maintenance slot, and keeps the driver informed—powered by Salesforce Automotive Cloud + Gruve’s Agentic AI.
Proactive service alerts from connected carsAutomated claim initiation and approvals Personalized marketing for upsells and cross-sells AI-driven recommendations for customer retention 
The adoption of Salesforce significantly improved the accuracy of our customer data and enhanced digital customer engagement. This transformation has also laid a strong foundation for our expansion into global markets.
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Streamline service scheduling, warranty handling, and follow-ups without manual bottlenecks.
Deploy agentic AI to handle repetitive customer service tasks instantly.
Safeguard data with SSO, role-based access, encryption, and regulatory alignment.
From deployment to optimization, keep your CX engine running at peak performance.
Warranty triage, pricing suggestions, parts/inventory answers, proactive maintenance, service/test-drive scheduling, finance pre-approvals—Salesforce-ready.
Native to Automotive Cloud and Sales/Service/Marketing Cloud; map to your objects, flows, and permissions. No rip-and-replace; live in under an hour.
Configure—not code: warranty rules, catalogs, pricing policies, dealer hierarchies. Templates to start; optional fine-tuning for tone and edge cases.
Role-based access, guardrails, and audit trails. When uncertain, agents escalate with full context—no unsanctioned changes.
Faster claim cycles, fewer manual steps, quicker parts/service responses, higher first-contact resolution—KPIs tracked in Salesforce.
