From personalized customer journeys to streamlined operations and connected vehicle experiences, Gruve's Salesforce AI solutions, leveraging Agentforce and Data Cloud, enable automotive cloud businesses to drive a lifetime of loyalty and unlock new revenue streams.
Boost in lead generation
Growth in repair sales
Eliminate data silos and deliver exceptional experiences across the entire automotive lifecycle with a unified AI-powered platform within Salesforce.
Unite driver and vehicle information in one platform for a 360-degree view.
Automate warranty programs, manage claims, and drive upsells with intelligent insights.
Deliver captivating experiences beyond the first purchase, building lasting customer relationships.
Turn data into action with the help of AI and automation, empowering your teams.
Accelerate sales, enhance service, and personalize marketing with AI recommendations and automated workflows. Streamline processes and gain a unified view of your customers and vehicles with Salesforce Automotive Cloud, powered by Agentforce and Data Cloud—all on a single, intelligent platform.
Scenario:
A driver experiences a mechanical issue. An Agentforce agent proactively alerts the service team and schedules a service appointment based on the vehicle’s telematics data from Data Cloud. The agent also provides the driver with real-time updates and available service options, enhancing customer satisfaction.
Scenario:
A customer’s lease is nearing its end. Data Cloud identifies this and an Agentforce agent automatically sends a personalized email with upgrade options and incentives based on the customer’s purchase history and preferences. This proactive engagement increases the likelihood of a repeat sale and strengthens customer loyalty.
Scenario:
A customer applies for vehicle financing. Agentforce, integrated with Data Cloud, automatically gathers necessary customer information, checks credit scores, and initiates the approval process. This accelerates the loan application process, improving efficiency and customer experience
Gruve specializes in delivering tailored AI solutions for the automotive industry.
Addresses the unique challenges of OEMs, dealers, and captive finance companies.
Leverages Salesforce Data Cloud to integrate and manage vast amounts of data.
Utilizes Agentforce to streamline operations and enhance efficiency.
Provides data-driven insights to drive business growth.
Uses AI to tailor every customer interaction.
Helps businesses foster long-term customer relationships in a competitive market.
Chief Data Scientist
Charlotte is an experienced AI leader with roles at Uber, Salesforce, Zoox, and Lyft, delivering impactful AI solutions and earning patents. At her previous startup, Trusli, she developed LLM-powered automation for enterprises. Now at Gruve, she uses her expertise to support a broader range of clients.
VP, Customer Experience
Daniel is a seasoned technical leader with 20+ years in B2B SaaS, delivering scalable products and services. Recognized as a top CTO in Productivity Tools, he co-founded Prodly and leads Decisis Consulting. Passionate about tech and engineering, he specializes in Salesforce innovation and efficiency.
Senior Technical Architect, CX
Rob Thomason is a seasoned Salesforce professional with extensive experience architecting and leading enterprise-level CRM solutions. His recent focus includes leveraging advancements in AI and Salesforce Lightning to maximize platform potential and empower teams through sustainable systems and training.
