The AR deployment introduced agentic AI to accelerate collections, automate dispute resolution, and streamline cash application. By tailoring dunning strategies to each customer’s risk profile and providing collectors with intelligent recommendations, the project strengthened cash flow and improved customer experience.
The AR team struggled with a fragmented view of customer payment commitments, which often led to missed follow-ups and unresolved disputes piling up. Large volumes of unapplied or misapplied cash created reconciliation backlogs, while high Days Sales Outstanding (DSO) continued to strain liquidity and working capital.
Adaptive dunning cadence by customer risk
Automated dispute classification and routing
AI-driven remittance capture + intelligent cash matching
Collector “copilot” with suggested follow-ups
Auto-tracking promises-to-pay with reminders
The AI solution reduced DSO by 10–20%, delivering a meaningful improvement to cash flow. Dispute resolution times improved by 30–50%, while auto cash application rates reached about 90%, drastically reducing manual work. Overall, bad-debt write-offs fell by 10–15%, strengthening the financial health of the organization.
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