Gruve empowers enterprises to reimagine customer experiences by setting clear goals, analyzing interactions across touchpoints, and implementing data strategies that create a unified customer view, shifting focus from CX to BX.
If you don’t understand where your organization is going, you can’t plan how to get there. Establish clear business objectives which drive use cases and measurable outcomes to guide customer experience initiatives. Engage various stake holders and business owners to align on shared goals.
SMART Goals and Objectives
Identify Sponsors and Stakeholders
Discovery Workshops 
Gruve helps organizations visualize and analyze customer interactions across touchpoints in order to identify the implementation roadmap. Identifying all customer touch points enables an understanding of deficiencies, priorities and solutions.
Segment by Customer Roles
Map to Organizational Groups 
Enhance customer engagement by integrating and streamlining multiple communication channels. With more channels than ever where your customers can engage with your business, missing crucial signals becomes an imminent risk. Deploy AI agents across text based channels to handle common questions, freeing up human agents for more valuable tasks.
Web chat
Phone
Email
Social media 
Develop comprehensive data strategies to manage and utilize customer data effectively. Based on proven core pillars, including technology and process implementations, Gruve enables your team to take control of critical assets within the organization.
Data Mesh Architecture, DaaS
Data Governance
Data Pipelines, ETL/ELT
CRM, ERP, CCaaS, Data Lake/Warehouse Integration Solutions
Provide holistic business insights to drive informed decision-making and improve customer experiences. Utilize powerful BI tooling to make sense of federalized data, driving personalized service and revenue impacting campaigns.
Data Analysis & Insights
Predictive Analytics
Business Intelligence
Offer training programs and support to empower teams and ensure successful implementation of customer-centric initiatives. Technology and process without people will not achieve necessary business results. Gruve enables your organization to sustain data governance.
Data Advisory Committee
Training/Enablement/Support
Hybrid Operating Model
Data Driven Innovation
Data Informed Behavior 
